Refund Policy

Effective date: 2026-11-02

This is a translation. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails, except where the law where you live requires otherwise.

1. Who issues refunds

Every ADGitter purchase is sold and collected by the merchant of record, Polar Software, Inc. ("Polar"). Approved refunds are returned by Polar to your original payment method.

2. Free trial

• Each computer can try the Advance plan free for 14 days, once.
• The trial needs no payment method, and nothing is charged during it or when it ends.
• When the trial ends, the Software returns to the free version. To keep the paid features, you buy a plan separately.

3. Your first paid subscription: full refund within 14 days

• Within 14 days of your first paid charge for Basic, Advance or Enterprise, you can ask for a full refund, with no reason needed.
• Once refunded, the subscription ends at once and your account returns to the free version.

4. Renewal charges

• After your first payment, renewal charges are not refundable, and canceling mid-period does not refund the unused part of that period.
• Exceptions: the pro-rata refund when a paid service is materially reduced or discontinued (Terms §10), and the refund when you join a team (section 6).
• If you are charged twice, charged the wrong amount, or charged without your authorization, we refund what was overcharged or wrongly charged.
• If a paid feature is defective, does not work, or is not as we described it, you keep your legal rights to a fix, a price reduction or a refund.

5. Canceling a subscription

• You can cancel at any time, and the subscription will not renew again.
• After canceling, you keep paid features until the end of the current period, then return to the free version.
• Canceling stops future renewals; it is not a refund request. To ask for a refund, see section 8.

6. Enterprise team plan

• Seats added mid-month are charged right away for the rest of the current period.
• When seats are removed mid-month, the rest of the period is credited to the team's account balance for later invoices. It is not refunded as cash.
• When a member joins a team, any Basic or Advance subscription they pay for themselves is canceled at once and the rest of its current period is refunded automatically, with no request needed. If they join within 14 days of their first payment, the refund is in full.

7. Themes

• Themes are one-time purchases. Ask within 14 days of purchase for a full refund.
• Once refunded, the theme is removed from your account.

8. How to ask

• Use "Withdraw and refund" on the website's Subscription page, or email support@anotherdream.tw and tell us you want a refund or to withdraw from the purchase.
• Any clear statement that you want to withdraw or get a refund counts; no particular form is required, and you may use the model form below. If you can, include the email address you used at checkout or the order number on Polar's receipt, so we can find the order.
• We reply within 3 business days. Once approved, refunds usually arrive in 5 to 10 business days, depending on your bank or card issuer.
• A statutory withdrawal needs no approval from us; we refund within 14 days of receiving it.

9. Model withdrawal form

If you want to withdraw in writing, you can fill in and send us the text below (using it is not required):

10. Statutory rights

This policy does not affect consumer rights you have under local law, such as the 14-day right of withdrawal in the EU and the UK, or the 7-day cancellation right in Taiwan and Korea. Where the law requires a refund, we follow the law. The refunds we offer beyond what the law requires (sections 3 and 7) are refused only in cases of fraud or abuse, such as repeatedly buying and asking for a refund, without limiting your statutory rights.